Executive Housekeeper (Manager)
Job Purpose:
The Executive Housekeeper (Manager) directs and controls housekeeping operations and housekeeping staff to maximize customer satisfaction by providing neat and clean customer rooms.
The incumbent will manage many priorities and demands while solving problems, supporting staff, and ensure standards are met.
Benefits Available:
Medical (Full Time only) Dental (Full Time only) Vision (Full Time only) Paid Time Off based on length of service (Full Time only) 8 Holidays:
New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day (All Team Members are eligible for holiday benefits) Go Hilton (Team Member Travel Discount) Duties &
Responsibilities:
Ensures all Housekeeping quality standard of operations, policies, and procedures are in compliance and consistently applied.
Responsible for assisting in the hiring, orientation, training, and supervising of property housekeeping team members.
Plan and prepare an effective work schedule for department team members.
Coordinates cleaning of guest rooms for proper planning of specific guest requests, VIP rooms, check-outs, and so forth.
Inspects all checkouts/stay overs rooms to ensure that it meets our brand standards for ultimate guest satisfaction.
Checks floor linen storage areas daily to ensure for cleanliness, adequate supplies and linen.
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
Complete financial management tasks, such as setting and adhering to a budget and monitoring departmental expenses.
Handle administrative tasks in a timely manner.
Assist in the daily maintenance of room inventory status to ensure rooms are turned over for revenue optimization.
Ensure a high level of guest satisfaction for a clean and welcoming environment.
Assists in monthly inventory of all linen.
Coordinates housekeeping related activities with other departments.
Other duties as assigned by management.
Skills & Qualifications High school diploma or GED required.
A minimum of 2 years; experience in a similar role Previous experience working in housekeeping is required.
Previous supervisor or manager experience is an asset.
Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software (preferably OnQ, PEP).
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Working knowledge of Federal and local regulations relating to OSHA and worker's compensation.
Ability to convey information, ideas, and direction clearly.
A proven track record of being able to lead a team and multitask.
Flexibility and a willingness to work beyond scheduled hours including on weekends and Holidays.
An ability to identify areas needing change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Must be an effective communicator, self-motivated, able to work with a team and independently and leads by example.
Maintain an open line of communication with other departments and management.
Reporting on daily operations in a timely manner.
Working Conditions:
The worker is subject to inside environmental conditions:
Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to hazards:
Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, and exposure to cleaning chemicals.
Physical Requirements:
Medium work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Stooping:
Bending body downward and forward by bending spine at the waist.
This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Kneeling:
Bending legs at knee to come to a rest on knee or knees.
Crouching:
Bending the body downward and forward by bending leg and spine.
Reaching:
Extending hand(s) and arm(s) in any direction.
Standing:
Remaining upright on the feet, particularly for sustained periods of time Walking:
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Pushing:
Using the upper extremities to press against something with steady force to thrust forward, downward, or outward.
Pulling:
Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion.
Lifting:
Raising objects from a lower to a higher position or moving objects horizontally from position to position.
This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles Grasping:
Applying pressure to an object with the fingers and palm Feeling:
Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips.
Talking:
Expressing or exchanging ideas using the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing:
Perceiving the nature of sounds at normal speaking levels with or without correction, having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Repetitive motions:
Making substantial movements (motions) of the wrists, hands, and/or fingers.
Direct Reports:
Laundry AttendantsRoom AttendantsHousepersonInspectorHousekeeping SupervisorPI226784746 Recommended Skills Communication Customer Satisfaction Hospitality Housekeeping Leadership Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
The Executive Housekeeper (Manager) directs and controls housekeeping operations and housekeeping staff to maximize customer satisfaction by providing neat and clean customer rooms.
The incumbent will manage many priorities and demands while solving problems, supporting staff, and ensure standards are met.
Benefits Available:
Medical (Full Time only) Dental (Full Time only) Vision (Full Time only) Paid Time Off based on length of service (Full Time only) 8 Holidays:
New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day (All Team Members are eligible for holiday benefits) Go Hilton (Team Member Travel Discount) Duties &
Responsibilities:
Ensures all Housekeeping quality standard of operations, policies, and procedures are in compliance and consistently applied.
Responsible for assisting in the hiring, orientation, training, and supervising of property housekeeping team members.
Plan and prepare an effective work schedule for department team members.
Coordinates cleaning of guest rooms for proper planning of specific guest requests, VIP rooms, check-outs, and so forth.
Inspects all checkouts/stay overs rooms to ensure that it meets our brand standards for ultimate guest satisfaction.
Checks floor linen storage areas daily to ensure for cleanliness, adequate supplies and linen.
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
Complete financial management tasks, such as setting and adhering to a budget and monitoring departmental expenses.
Handle administrative tasks in a timely manner.
Assist in the daily maintenance of room inventory status to ensure rooms are turned over for revenue optimization.
Ensure a high level of guest satisfaction for a clean and welcoming environment.
Assists in monthly inventory of all linen.
Coordinates housekeeping related activities with other departments.
Other duties as assigned by management.
Skills & Qualifications High school diploma or GED required.
A minimum of 2 years; experience in a similar role Previous experience working in housekeeping is required.
Previous supervisor or manager experience is an asset.
Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software (preferably OnQ, PEP).
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Working knowledge of Federal and local regulations relating to OSHA and worker's compensation.
Ability to convey information, ideas, and direction clearly.
A proven track record of being able to lead a team and multitask.
Flexibility and a willingness to work beyond scheduled hours including on weekends and Holidays.
An ability to identify areas needing change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Must be an effective communicator, self-motivated, able to work with a team and independently and leads by example.
Maintain an open line of communication with other departments and management.
Reporting on daily operations in a timely manner.
Working Conditions:
The worker is subject to inside environmental conditions:
Protection from weather conditions but not necessarily from temperature changes.
The worker is subject to hazards:
Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, and exposure to cleaning chemicals.
Physical Requirements:
Medium work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Stooping:
Bending body downward and forward by bending spine at the waist.
This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles Kneeling:
Bending legs at knee to come to a rest on knee or knees.
Crouching:
Bending the body downward and forward by bending leg and spine.
Reaching:
Extending hand(s) and arm(s) in any direction.
Standing:
Remaining upright on the feet, particularly for sustained periods of time Walking:
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Pushing:
Using the upper extremities to press against something with steady force to thrust forward, downward, or outward.
Pulling:
Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion.
Lifting:
Raising objects from a lower to a higher position or moving objects horizontally from position to position.
This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles Grasping:
Applying pressure to an object with the fingers and palm Feeling:
Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips.
Talking:
Expressing or exchanging ideas using the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly Hearing:
Perceiving the nature of sounds at normal speaking levels with or without correction, having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
Repetitive motions:
Making substantial movements (motions) of the wrists, hands, and/or fingers.
Direct Reports:
Laundry AttendantsRoom AttendantsHousepersonInspectorHousekeeping SupervisorPI226784746 Recommended Skills Communication Customer Satisfaction Hospitality Housekeeping Leadership Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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